Sales and customers
Enquiries, product discovery, quotes and follow-up, connected to the way you sell.
I build custom AI systems that help you win business, keep operations moving and give your team time for their best work.
Let's talk about your businessFor manufacturers, distributors, retailers and service businesses.
See what we can doStart with a job that takes time every day. Connect the information, the decisions and the next action.
Read the request, match the products and check availability before it reaches your team.
Email, PDF, spreadsheet or website request.
Identify the customer, products and delivery details.
Compare quantities and locations with your ERP.
Create the order. Flag shortages for the right colleague.
Less rekeying. Earlier notice of problems. More time for customers.
Illustrative workflows. The systems, rules and approvals are defined for your business.
Enquiries, product discovery, quotes and follow-up, connected to the way you sell.
Emails, files and phone orders turned into usable information in your existing systems.
Stock exceptions, purchasing, coordination and the updates that keep work moving.
An agent can respond when an email arrives, a record changes or a task is due. It uses the relevant context and tools to carry the work through.
Always-on services respond to events and schedules, with progress saved between steps.
Email, ERP, CRM, documents and custom interfaces become parts of one working process.
You define permissions and approvals. Your team can review actions, handle exceptions and see what happened.
We start with the part of the business where better handling makes a clear difference.
Walk through the process with your team. Look at real examples, the systems involved and where time goes.
Create a working version around your data and tools. Test the ordinary cases and the awkward ones together.
Put it into use, keep it reliable and improve the agreed process as the technology develops.
You get a defined scope, price and delivery plan. Start with one process and expand when it proves useful.
Discuss a first projectA custom interface, an integration or a complete workflow. The setup follows your business and its data requirements.
We agree where data is processed, which external services are used and who has access before launch.

Working directly with you, from the first conversation to the system in use.
My work connects engineering, design and emerging technology with the practical way a business runs.
I studied civil engineering at UCL and product design at the Royal College of Art.
From Tallysticks, a blockchain startup backed through Barclays' Techstars accelerator, to innovation work for Lacoste, Speedo, Sony Music and Philip Morris.
My project Selva was highly commended. The initiative's global judging panel was led by Sir Jony Ive, the designer behind the iPhone.
Awarded an Industrial Design Studentship to support my work at the Royal College of Art.
I've run hackathons and programmes with Cambridge University and Imperial College London, bringing leading UK retailers and brands into the work.
Tell me where your team spends time, what you want to grow and which systems you use. We'll work out a useful place to start.